FAQ

You can add your favourite giftcard(s) to your shopping cart on the website. After you’ve chosen a product you can pay for your products via one of the offered payment methods. As it is a digital payment, your payment will be processed immediately. After receiving the payment, your code(s) will be shown on screen and sent to you by email.

You can add your favourite giftcard(s) to your shopping cart on the website. After you’ve chosen a product you can pay for your products via one of the offered payment methods. As it is a digital payment, your payment will be processed immediately. After receiving the payment, your code(s) will be shown on screen and sent to you by email. A lot! Depending on which giftcard you choose, you can use it to topup your digital wallet, get extra content, or play games endlessly with your friends with an online subscription. Every product will show you the description of its use. Take a look at which giftcard fits you best!

No, every giftcard has a different use. On each individual product page you can see what that specific giftcard can be used for.

It depends. Some products can be used in multiple countries, while others can only be used in one country. To be sure that your product works in your country, we recommend to buy it on the website of the country in which you wish to redeem your giftcard(s).

After your order has been completed, we will send you your code(s) immediately by email. This should take about 30 seconds. In some circumstances, for example with large orders, it could take a little longer. If you haven’t received an email after half an hour, we advise you to get in touch.

No, you don’t need an account with us to order your favourite gift cards, but it does have a lot of benefits! You will automatically participate to our free loyalty programme and you can place orders faster in the future. Click here to create one.

At The Topup Store you can currently pay with the following payment methods:

• iDEAL (NL-only)
• VISA
• MasterCard
• Bancontact (NL- & BE-only)
• Apple Pay

Is your preferred payment method missing? Let us know and we'll do our best to add it!

The order confirmation with your codes will also entail instructions on how to redeem your giftcard(s) quick and easy. This information can also be found on the product page of the product that you ordered as well as in your confirmation email.

If you entered a wrong name or email address and didn’t get your confirmation because of it, write down your order number and get in touch.

According to the law you have 14 days to return your bought product under the condition that the credit code hasn’t been used or redeemed. In case the credit code has been used or redeemed, it is no longer possible to get a refund. If you are eligible for a refund, we will return your payment amount in 14 days.

Warning: the right of withdrawal doesn’t apply to giftcards and/or products with a digital content that haven’t been delivered on a material carrier.

If your order has been checked, it means we haven’t been able to confirm that the order was legitimate. To prevent fraud, we will investigate your order further. When your order is legitimate you will receive your product as soon as possible. It is possible that we will ask you for further information. In case a transaction is fraudulent, we will cancel the order and report this to the necessary authorities.

We are sorry that your giftcard doesn’t work. We will help you! Please contact us and we will do our best to come to a solution. We would like to note, however, that the codes sold at The Topup Store are generally speaking only valid on accounts which have the same country settings as the website (i.e. codes bought on the UK website are usually only valid with UK accounts).

If our FAQ couldn’t answer your question, you can always send us a message. We strive to get in touch with you within 1-2 working days.

With the free loyalty program of The Topup Store you get more out of the purchase of your favourite gift cards. For example, you save credits for free gift cards, take part in exclusive, member-only promotions and your benefits increase the more you spend. More information about the loyalty program can be found on this page.

Yes, you need an account to participate in the loyalty program. This way we can see which purchases you have made and award you credits for them. Also, make sure that you are logged in with this account when you make a purchase so that you get credits for this.

By participating in the loyalty program you save for many extras free-of-charge, such as free gift cards, vouchers and unique giveaways. Thus, you can easily buy gift cards and take advantage of many extras for free.

No, it is not obligatory to participate in the loyalty program if you want to buy a product.

You earn status points with every order you place. If you have enough status points for a higher status within a year, then you can enjoy all the benefits of that for a year after that. status. The moment you achieve this status, your status point balance will be reset. If you haven’t earned enough status points within this year to maintain the status, you will go down one level the following year. If you’ve earned enough status points to maintain the status, but not to achieve a higher status? Then you remain the same status for an additional year. As soon as you earn enough points to reach a higher status, your new status starts from that day for a year and your status point balance will be reset.

An example:
You earn 100 status points with a purchase you’ve made on 1 January 2020. You are silver immediately and can enjoy all the benefits that this status entails from that moment until 31 December. Then, you make an additional purchase on 1 July that earns you 500 status points, which means you immediately reach gold. You can then enjoy all the benefits of your new gold status until 30 June 2021. If you have not made any further purchases this year, you will be downgraded to the silver status from 1 July 2021. This status will then be valid through to 30 June 2022.

More information regarding our loyalty program can be found here.

You can spend your earned credits for vouchers that you can redeem on our website. For more information about the number of credits required and how to redeem them, click here.

Yes, your credits and status are also valid on other websites of The Topup Store. Simply log in with your existing account on one of our others websites and you can enjoy your benefits immediately!

The Playstation Store codes can be redeemed by going through the steps in your confirmation email or on the product page. Each product will show you how to redeem them.

If you bought a Playstation Store code whilst you wanted to buy a PlayStation Plus or PlayStation Now subscription, you can still do so. You can simply redeem your Playstation Store code in the Playstation Store and purchase your subscription there.

If you bought a Playstation Plus or a Playstation Now subscription while you wanted to buy a Playstation Store code, you can contact us for an exchange or a refund. Make sure you mention your order number and your desired product. It is important that it takes place according to our terms and conditions. This, among other things, means that the product cannot have been redeemed and that the date of purchase cannot be more than 14 days ago.

PlayStation Store products are only usable in certain countries which causes them not to be able to be used on accounts that are set to a different country. If you want to return or exchange your product, you can contact us for an exchange or a refund. Make sure you mention your order number and your desired product. It is important that it takes place according to our terms and conditions. This, among other things, means that the product cannot have been redeemed and that the date of purchase cannot be more than 14 days ago.

The Xbox Giftcard can be redeemed by following the steps in your confirmation email or on the product page. Each product will show you how to redeem it.

If you bought an Xbox giftcard code whilst you wanted to buy an Xbox subscription, you can still do so. You can simply redeem your Xbox giftcard code in the Xbox store and purchase your subscription there.

If you bought an Xbox subscription while you wanted to buy an Xbox giftcard code, you can contact us for an exchange or a refund. Make sure you mention your order number and your desired product. It is important that it takes place according to our terms and conditions. This, among other things, means that the product cannot have been redeemed and that the date of purchase cannot be more than 14 days ago.

The Nintendo eShop code can be redeemed by following the steps in your confirmation email or on the product page. Each product will show how to redeem it.

If you bought a Nintendo eShop code whilst you wanted to buy a Nintendo subscription, you can still do so. You can simply redeem your Nintendo eShop code in the Nintendo store and purchase your subscription there.

If you bought a Nintendo subscription while you wanted to buy a Nintendo eShop code, you can contact us for an exchange or a refund. Make sure you mention your order number and your desired product. It is important that it takes place according to our terms and conditions. This, among other things, means that the product cannot have been redeemed and that the date of purchase cannot be more than 14 days ago.